This webinar will review a wide variety of legislative changes and court decisions that will impact California employers.

With heightened competition for qualified candidates in the job market, it’s even more important to invest your interviewing time in a process that works.  Finding the right match will also help reduce the turnover associated with ‘job hopping’ in today’s post-Pandemic labor pool.

This NO COST webinar helps managers and employees identify both internal and external customers, explores customer's expectations, and understands how to use the "language of partnership" to build trust. Participants will also learn about working with difficult customers and how to handle complaints while preserving the customer relationship.