With heightened competition for qualified candidates in the job market, it’s even more important to invest your interviewing time in a process that works.  Finding the right match will also help reduce the turnover associated with ‘job hopping’ in today’s post-Pandemic labor pool.

This NO COST webinar helps managers and employees identify both internal and external customers, explores customer's expectations, and understands how to use the "language of partnership" to build trust. Participants will also learn about working with difficult customers and how to handle complaints while preserving the customer relationship.

This NO COST webinar seeks to inform you on how to help our multi-generational workforce work together in harmony; as well as how to retain time-tested talent, and at the same time, attract employees that will carry us into the future.